At Fortuna Fabrics, we aim to provide a smooth shopping experience for our customers. Please read our Cancellation and Refund Policy to understand how cancellations, returns, and refunds are handled.
1. Order Cancellation
a. Before Shipment
- Orders can be canceled within of placement if they have not been shipped.
- To request a cancellation, contact us at official@herbalsilks.com/+91-8129804119 with your order details.
- If the order is successfully canceled, a full refund will be issued.
b. After Shipment
- Once the order has been shipped, cancellations are no longer possible. However, you may return the product as per our return policy.
2. Return Policy
a. Eligibility for Returns
We accept returns under the following conditions:
- The product is unused, unwashed, and in its original packaging with tags intact.
- The return request is initiated within 5-7 days of receiving the order.
- The product is not a customized, personalized, or discounted item (unless the item is defective or damaged).
b. How to Initiate a Return
- Contact us at official@herbalsilks.com/+91-8129804119 to initiate a return request.
- Provide your order number, reason for return, and any supporting images if the product is damaged or defective.
- Once your return request is approved, you will receive instructions on how to ship the product back to us.
c. Return Shipping Costs
- Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., incorrect or defective item).
- In cases of defective or damaged products, we will provide a prepaid return label.
3. Refund Policy
a. Eligibility for Refunds
Refunds will be issued under the following circumstances:
- The order is canceled before shipment.
- The returned product meets our return eligibility criteria.
- The product is defective, damaged, or incorrect upon delivery.
b. Refund Process
- Once we receive and inspect the returned item, we will notify you of the refund approval or rejection.
- Approved refunds will be processed within 5-10 business days and credited back to your original payment method.
c. Non-Refundable Items
- Shipping fees are non-refundable unless the return is due to our error.
- Customized, personalized, or discounted items may not be eligible for refunds unless defective or damaged.
4. Exchange Policy
We currently do not offer direct exchanges. If you wish to exchange a product, please return the item for a refund and place a new order.
5. Damaged or Defective Items
If you receive a damaged or defective item:
- Contact us within 3 days of delivery.
- Provide your order number and images of the damaged or defective product.
- Upon verification, we will provide a replacement or full refund, including shipping costs.
6. Contact Us
For any questions or concerns regarding cancellations, returns, or refunds, please reach out to us:
Fortuna Fabrics
Email: official@herbalsilks.com
Phone: +91-8129804119
Address: Fortuna Fabrics Thittavelikkara Balaramapuram 695501