At Fortuna Fabrics, we are committed to delivering your orders promptly and securely. This policy outlines our shipping and delivery procedures to ensure a smooth experience for our customers.
1. Shipping Destinations
We currently ship to the following:
- Domestic: India
If your location is not listed, please contact us at official@herbalsilks.com/+91-8129804119 to inquire about special shipping arrangements.
2. Shipping Methods and Costs
a. Shipping Options
We offer the following shipping methods:
- Standard Shipping: 5–7 business days
- Express Shipping: 2–3 business days
- Free Shipping: Above Rs.10000
b. Shipping Costs
Shipping costs vary based on the selected shipping method, delivery location, and order weight. Exact shipping fees will be calculated at checkout.
3. Order Processing
a. Processing Time
Orders are processed within 5-7 business days after payment is confirmed.
- Orders placed on weekends or public holidays will be processed on the next business day.
b. Order Confirmation
Once your order is processed, you will receive a confirmation email with your order details and a tracking number (if applicable).
4. Delivery Timeframes
Delivery times depend on the shipping method and destination. Estimated delivery times are as follows:
- Domestic Orders: 5–7 business days
- International Orders: 7–14 business days or depending on customs clearance
Please note that delivery times are estimates and may vary due to external factors such as courier delays, weather, or customs processing.
5. Order Tracking
You can track your order using the tracking number provided in your confirmation email. Simply visit the courier’s website and enter the tracking number to view the status of your shipment.
6. Customs, Duties, and Taxes
For international orders:
- Customs duties, taxes, and import fees may apply and are the responsibility of the customer.
- These charges are not included in the product price or shipping cost and will vary based on your country’s regulations.
7. Undeliverable Packages
In case of a failed delivery due to:
- Incorrect or incomplete address
- Customer unavailability
- Refusal to accept the package
The package may be returned to us. Reshipping fees may apply in such cases.
8. Lost or Damaged Shipments
a. Lost Shipments
If your order does not arrive within the expected timeframe, please contact us at official@herbalsilks.com/+91-8129804119. We will work with the courier to locate your package or offer a resolution.
b. Damaged Shipments
If your package arrives damaged:
- Notify us within 3 days of delivery.
- Provide photos of the damaged packaging and product.
- We will investigate and offer a replacement or refund as appropriate.
9. Changes to Shipping Address
If you need to change your shipping address after placing an order, please contact us immediately. Changes may only be made if the order has not yet been shipped.
10. Free Shipping Policy
Free shipping (if applicable) is available for orders over Rs.10000.
11. Delays Due to Unforeseen Circumstances
While we strive to ensure timely deliveries, delays may occur due to factors beyond our control, including:
- Natural disasters
- Courier service interruptions
- Public holidays
We appreciate your patience in such situations.
12. Contact Us
If you have questions about our Shipping and Delivery Policy or need assistance, please contact us:Fortuna Fabrics
Email: official@herbalsilks.com
Phone: +91-8129804119
Address: Fortuna Fabrics Thittavelikkara Balaramapuram 695501